Hello there, do you have a question about Hello Hair? Hopefully you can find the answer below…

• What is Hello Hair Hydrating Mask?
• What is the difference between the three masks?
• Does Hello Hair really work?
• How do I use Hello Hair?
• Do I apply Hello Hair to wet or dry hair?
• How much do I use?
• Why has my Hello Hair melted in the palm of my hand?
• How long should I leave my Hello Hair in before shampooing & conditioning?
• What is the best way to wash and dry my hair after treatment?
• My hair is still oily after shampooing my hair, what should I do?
• How will my hair feel after I have used Hello Hair? How long until I see results?
• How many uses will I get out of my Hello Hair?
• How often should I use the Hello Hair Hydrating Mask?
• I have a nut allergy / tree nut allergy, should I use Hello Hair?
• I have oily hair, can I still use it?
• I have hair extensions, can I still use Hello Hair Hydrating Mask?
• Is Hello Hair safe for Keratin treated hair?
• How should I store my Hello Hair?
• My Hello Hair has melted from heat or sunlight, what do I do? 
• My Hello Hair Hydrating Mask has arrived rock solid, what should I do?
• Will my Hello Hair expire?
• Is Hello Hair cruelty-free?
• Is Hello Hair vegan?
• What is the Hello Hair Towel Wrap made of?
• How do I wash oil out of the Hello Hair Towel Wrap?
• What are the dimensions of the Hello Hair Pure Silk Pillowcase?
• What colours are available in the Hello Hair Pure Silk Pillowcase?
• How do I care for my Hello Hair Pure Silk Pillowcase?
• Can I purchase a gift card?
• How much does Hello Hair Hydrating Mask cost?
• What payment method do you use?
• How do I set up a PayPal account?
• How much is delivery?
• Does Hello Hair deliver worldwide?
• How long will it take to receive my Hello Hair Hydrating Mask?
• Can I track my order?
• Help! I can't find my Country in the Shipping Address options at the Checkout!
• Still have an unanswered question? Say hello to us here:

• Hello Hair Hydrating Mask is a 100% natural treatment which uses the benefits of Coconut, Almond and Argan oils to reconstruct and strengthen stressed out and damaged hair. It is a great remedy for colour treated and bleached hair, chemically treated hair, and hair which is regularly affected by heat exposure from the sun, blow-drying, and straightening. Hello Hair can also assist in the management of dandruff and dry, flaky scalp issues. It leaves your hair feeling softer and easier to manage after use.

• The difference between our Hydrating Masks is the essential oils inside, and the scents! Our Original Hello Hair Hydrating Mask is the only mask that isn't nut free (it contains almond oil). The other two masks (Island Escape Edition and Botanic Edition) do not contain any nut products, so it safer for any beauties that need to be mindful of exposing themselves or their loved ones to products containing nuts. If you have other allergies or sensitivities, please consult the ingredient list to ensure the Hydrating Mask is safe for you to use.
  
  Please be advised that the botanical difference between coconuts and tree nuts would suggest that most people with tree nut allergies can tolerate coconut. There are bound to be exceptions to this, but if you are allergic to nuts and have never had a reaction to coconut it is likely that coconut poses no greater risk than many other products.
  
  All Hydrating Masks provide the same great benefit to your hair, but variations in the ingredients might mean that one Hydrating Mask is better suited to your hair than others. 
  
  The Island Escape Edition uses a few new natural oils (like pomegranate seed oil) to give you strong, lustrous hair. We wanted to find a way to take you all on a well-deserved break - and what better way than with a true tropical paradise you can lather through your hair in the comfort of your own home?! 
  
  We've used a heavenly mix of all-natural botanical extracts to fragrance this Island Escape Edition product. The fresh scents of lime, grapefruit, vanilla and coconut will have you island dreaming in an instant. 
  
  Our Botanic Edition has the added benefits of Lavender oil and Rosemary oil, and a truly calming scent that will have you feeling like you're in your very own day spa. This mask is perfect for deep hydrating treatments, when you leave-in your Hello Hair Hydrating Mask overnight, as the natural fragrance will balance and relax your mind and body - the perfect rejuvenation for you and your hair.

• See for yourself on our results Instagram account www.instagram.com/hellohairresults - we share real reviews, by real customers, of how Hello Hair has worked for them.
  
  Our hashtag #ohhellohair is also a great way of seeing happy customers with their Hello Hair. Be sure to tag #ohhellohair when you post to social media yourself!

• Hello Hair Hydrating Mask is a hair treatment which is applied to the hair and washed out by shampooing and conditioning the hair as normal. 

• Apply to dry hair! This means you don't need to get in and out of the shower to apply (how convenient!)
  
  Please take note that Hello Hair is an oil-based treatment, not crème based, so the consistency is a lot runnier.
  
  Dry locks love Hello Hair, and will absorb a lot of the oil straight away. This means your hair shouldn't be dripping oil, but should appear oily to the point of looking wet.
  
  

If you're worried about oil dripping on your clothes, put a towel around your shoulders or wear an old t-shirt while applying. Using an appropriate amount of Hello Hair for your hair length and thickness means it shouldn't drip, and wrapping your hair in cling wrap or a towel will always contain any excess liquid.

• This will depend on your hair length and hair thickness. A standard portion is 25g, which is about the size of a golf ball (2-3 squirts into an open hand).
  
  Some people will use less, some will need more. The important part is ensuring that you apply your Hello Hair from roots to ends, as the ingredients in the Hello Hair Hydrating Mask benefit your scalp too. However, if you are prone to oily hair, you might find that applying only to the ends suits you better (for this you will obviously use much less).

• Because you, my friend, are hot! The oils contained within Hello Hair are very sensitive to temperature changes, and your hot little hand makes Hello Hair melt. Take that as a compliment!
  
  For easy application, we recommend Hello Hair should be in a crème-like consistency (put it in the fridge for approximately 30 minutes if its too runny), so that as you rub it between your hands, it melts and spreads evenly from roots to tips.

• We recommend 30 minutes; however, the longer, the better!  Apply Hello Hair before you sit down to watch your favourite TV show, watch a DVD, or do a quick ab workout. 
  
  For a deeper treatment, apply Hello Hair before going to bed. Please note that you will need to cover your pillow with a towel, to ensure no oils leak through your pillowcase! 

• After using Hello Hair Hydrating Mask, wash and condition your hair as normal. Most people benefit from two shampoos, followed by one conditioner. If you have very oily or porous hair, you will probably find that you definitely need to do two shampoos, to ensure all of the oils are washed out. You can then dry and style your hair as normal!
  
  We recommend using a moisturising shampoo and conditioner, to enhance the benefits of Hello Hair Hydrating Treatment.

• For best results we recommend shampooing your hair twice after applying the Hello Hair Hydrating Mask. Please keep in mind that this product is pure oil, so thoroughly shampooing your hair with high-performance products is definitely encouraged. If you are still having trouble, try using bicarb soda as a substitute for shampoo. Bicarb soda is a great natural way to clarify your hair, just mix it with enough water to make a paste and use in place of shampoo.
  
  

• Your hair should feel noticeably softer and easier to manage, after a couple of treatments. Within 4-6 weeks you should notice your hair feeling stronger, softer and more lustrous. Regular use of Hello Hair Hydrating Mask will also promote hair growth and assist in the management of dandruff and dry scalp issues.

• This will depend on the length, thickness and condition of your hair. The recommended use is 25g for someone with mid-long hair of moderate thickness, so they should get four uses out of one Hello Hair package.

• We recommend using it once a week or so, to ensure you see the best results from the the treatment. However, because our product is made of 100% natural ingredients, you can use it as often or as rarely as you like! If you're experiencing significant damage, you may like to begin using it twice a week to give your hair the love it needs.

• For your own safety, if you have a nut allergy, or tree nut allergy, we DO NOT recommend using the original Hello Hair Hydrating Mask. The original Hello Hair Hydrating Mask contains Sweet Almond Oil.
  
  The Hello Hair Hydrating Mask Island Escape Edition and the Hello Hair Hydrating Mask Botanic Edition do not contain any nut products. However, we recommend reviewing the ingredients within the Island Escape Edition and Botanic Edition, prior to purchasing, to ensure they are safe for use.
  
  Please be advised that the botanical difference between coconuts and tree nuts would suggest that most people with tree nut allergies can tolerate coconut. There are bound to be exceptions to this, but if you are allergic to nuts and have never had a reaction to coconut, it is likely that coconut poses no greater risk than many other products.

• Of course! We can't let those with dry hair get all the benefit of soft, shiny, more manageable hair! Our advice to you, however, is to thoroughly shampoo twice, to ensure you get all the product out. Try not to go to bed with wet hair either if you have the tendency to get oily quickly. If you notice that your hair remained oily even after following these instructions, perhaps try using Hello Hair Hydrating Mask only on the mid-lengths to ends.

• You sure can! The Hello Hair Hydrating Mask is extremely beneficial for natural hair, as well as hair extensions.
  
  Hair extensions often become dry and brittle because they don't receive the natural oils and nutrients from the scalp, the same way real hair does. Hello Hair nourishes and helps maintain the lustre of your human tape and weave hair extensions.
  
  Please be aware that the Hello Hair Hydrating Mask is only suitable for Human Hair Extensions.

• Hello Hair Hydrating Masks do not contain any sulphates, parabens or salt. They are all completely safe to use on Keratin treated hair.
  
  

• Please store Hello Hair in a cool dark place. By this we mean a cupboard, out of direct sunlight. You don't need to store it in the shower because you won't be applying it in the shower. You don't need to store it in the fridge either, however if it has been in a heated environment then we recommend 30 minutes in the fridge before you're ready to use it. If the consistency gets too hard, holding it between your warm hands should fix that. Or have some fun squishing it around in its pouch!

• We recommend 30 minutes in the fridge, until it returns to a crème-like or paste consistency. This could be a good idea when it first arrives in the mail too!

• The ingredients in the Hydrating Mask are sensitive to temperature, so if you are in a cooler climate you will notice the product hardens. Holding the pouch between your hands, or running it under warm water should soften the products. Squish it around in its pouch (fun!) until its at a crème/paste-like consistency!

• The ingredients in Hello Hair Hydrating Mask all are known to have a long shelf life, and some are known for their preservative properties. We recommend using your Hello Hair Hydrating Mask within 3 months. You can ensure the longevity of your Hello Hair by storing it in in a cool, dark place, away from heat, sunlight and moisture. We also recommend ensuring the lid is securely fastened at all times.

• Hello Hair is proudly 100 per cent cruelty-free. Our all-natural products are never tested on animals.

• As our products use only natural plant-derived ingredients, they are 100 per cent vegan friendly.

• We've sourced natural fibres of cotton and bamboo for superior softness, absorbency, lightness and durability.
  
  Composition: 50% bamboo / 50% cotton
  
  
• Wash your Hello Hair Towel Wrap with like-colours on a warm cycle. If you need help lifting oils from your Towel Wrap, add a scoop of Bicarbonate (Baking) Soda to the washing cycle.
  
  
• Our Pure Silk Pillowcases are available in a single Standard Size – designed to comfortably fit most standard pillows. They are slightly larger than most standard-size pillowcases on the market, making them suitable for feather/down pillows as well as the bulkier bamboo or foam pillows.
  
  48 x 73cm / 18.9 x 28.7in
  
  
• Hello Hair Pure Silk Pillowcases are currently available in ivory white only.
  Send us a email to suggest other colours you'd love to see available!
  
  
• Follow these recommendations to ensure a long and happy relationship with your pillowcase: 
  
  Dry cleaning is the safest way to extend the life of your silks, but for most of us it is not achievable when it comes to the expense of dry cleaning bed linen.
  
  Hand washing will ensure delicate handling of your silk pillowcase.
  
  We recommend using a natural, pH-neutral detergent (one that specifies it is safe for silk) or a gentle shampoo.
  
  Use cold water only (below 30°C/ 86°F), and rinse well after.
  
  Try rinsing with a vinegar and water solution to eliminate any soap residue, reduce any yellowing of the silk, and also restore the natural soft lustre of the silk.
  
  Machine washing is possible, providing you follow these important rules:
  
  1. Always use a delicates bag.
  
  2. Always use a cold cycle (below 30°C/ 86°F), or a “Delicates” or “Handwash” cycle if your machine allows for it.
  
  3. Use a detergent that is safe for use with silks. We highly recommend using natural and pH-neutral laundry detergents.
  
  4. Rinse with a vinegar and water solution to eliminate any soap residue, reduce any yellowing of the silk, and also restore the natural soft lustre of the silk.
  
  Always treat stains quickly to reduce their ability to cause damage to the silk. 
  
  Keep your Hello Hair Hydrating Mask away from your Hello Hair Pure Silk Pillowcase as the oils could be a nightmare to remove!
  
  Drying your silk pillowcase is an important step.
  
  We encourage air-drying, by hanging or laying the pillowcase flat on a towel. Line-drying your pillowcase is fine, but be wary of direct sunlight as it can cause yellowing of the silk fibres. 
  
  Ironing is a great way to dry your silk pillowcases.
  
  If you plan to iron your silk, it is recommended that you always iron inside-out, preferably while the pillowcase is still slightly damp. Alternatively, you can use the steam function of your iron on a silk/low setting.
  
  

• Gift cards are the perfect present! You can purchase gift cards in a variety of denominations from the Shop section of this website. The gift card code is delivered instantly via email. Please ensure your email address is correct when purchasing this item.

• The original Hello Hair Hydrating Mask is USD$15.00.
  The Hello Hair Hydrating Mask Island Escape Edition is USD$18.00.
  The Hello Hair Hydrating Mask Botanic Edition is USD$18.00.

• We accept payment via PayPal, Visa and MasterCard.
  
  Other credit card payments (like AMEX) are accepted through the PayPal express checkout gateway. Simply click the "Checkout with Paypal" button from your shopping cart, and you'll be able to use your preferred card through the Paypal gateway.
  
  If you don't have a PayPal account, you can pay via your Visa or MasterCard, without setting up a PayPal account. 
  
  Paying via both the PayPal integrated checkout or the Paypal Express gateway means that your credit card information is never shared with us, ensuring 100% secure purchasing for you. 

• Simply head to PayPal and follow the prompts! You can link your new PayPal account to your nominated bank account and start shopping securely online.

• Hello Hair delivery is FREE for orders USD$50 and over!
  
  **COVID-19 DELAYS ARE CURRENTLY EXPECTED FOR ALL  SHIPMENTS. PLEASE ALLOW EXTRA TIME BEYOND THE NORMAL DELIVERY TIME-FRAMES AS THE GLOBAL RESPONSE TO THE COVID-19 PANDEMIC HAS AFFECTED FREIGHT SERVICES WORLDWIDE.**
   

• Hello Hair ships internationally! Postage is a flat rate for orders under USD$50. 
  
  Hello Hair delivery is FREE for orders USD$50+!
  
  Every US order is shipped from Australia with an estimated delivery timeframe of 4-20 business days.
  
  Orders to Canada, Mexico, Central America and South America are shipped from Australia with an estimated delivery timeframe of 4-20 business days.
  
  **COVID-19 DELAYS ARE CURRENTLY EXPECTED FOR ALL  SHIPMENTS. PLEASE ALLOW EXTRA TIME BEYOND THE NORMAL DELIVERY TIME-FRAMES AS THE GLOBAL RESPONSE TO THE COVID-19 PANDEMIC HAS AFFECTED FREIGHT SERVICES WORLDWIDE.**
  

• Within the United States, your Hello Hair products should be delivered within 4-20 business days. 
  
  Orders to addresses outside of the United States should take approximately 11 business days. Please allow 20 business days for these orders, as they may be delayed by your local customs authorities.
  
  **COVID-19 DELAYS ARE CURRENTLY EXPECTED FOR ALL  SHIPMENTS. PLEASE ALLOW EXTRA TIME BEYOND THE NORMAL DELIVERY TIME-FRAMES AS THE GLOBAL RESPONSE TO THE COVID-19 PANDEMIC HAS AFFECTED FREIGHT SERVICES WORLDWIDE.**
  
  If you are experiencing lengthy delays receiving your Hello Hair order, please email us: hello@hellohair.com.au

• We will send you an email once you Hello Hair Hydrating Mask has been dispatched. If tracking is available, you will receive this information in the Shipping Confirmation email. Please take note of the estimated delivery times to your area, if you are concerned about the delivery of your order.

• You need to change your location to one of our regional stores!
  
  For PC users, look to the top-right of screen and select the Country region that applies to your shipping location.
  
  For mobile-devices, please click the World symbol and select the Country region that applies to your shipping location.
  
  

• hello@hellohair.com.au