HELP!

Hello there, do you have a question about Hello Hair?
Hopefully you can find the answer below…

What payment method do you use? +

We accept payment via PayPal, Visa, MasterCard, and in Australia – Afterpay.

Other credit card payments (like AMEX) are accepted through the PayPal express checkout gateway. Simply click the "Checkout with Paypal" button from your shopping cart, and you'll be able to use your preferred card through the Paypal gateway.

If you don't have a PayPal account, you can pay via your Visa or MasterCard, without setting up a PayPal account. 

Paying via both the PayPal integrated checkout or the Paypal Payments Pro gateway means that your credit card information is never shared with us, ensuring 100% secure purchasing for you. 

How do I set up a PayPal account? +

Simply head to PayPal and follow the prompts! You can link your new PayPal account to your nominated bank account and start shopping securely online.

Help! I’m trying to use Afterpay to checkout, but it’s not working! +

Unfortunately, Afterpay is only available to Australian customers on our Australian store. We are endeavouring to find equivalent services for our international customers, but sadly cannot yet extend this payment option beyond Australia.

How much is delivery? +

Hello Hair delivery is FREE for orders USD$50 and over!

Postage for orders valued under USD$50 is a flat rate of USD$5.00

Does Hello Hair deliver worldwide? +

Hello Hair ships internationally! Postage is a flat rate for orders under USD$50. 

Hello Hair delivery is FREE for orders USD$50+!

Every US order is shipped via USPS/UPS/FedEx with tracking, the service provider is dependent on the size of your order.


For orders to Canada, Mexico, Central America and South America we now use UPS ePacket service and can now offer tracking for orders to these destinations.

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