HELP!

Hello there, do you have a question about Hello Hair?
Hopefully you can find the answer below…

What payment method do you use? +

We accept payment via PayPal, Visa, MasterCard, and in Australia & the United States – Afterpay.

Other credit card payments (like AMEX) are accepted through the PayPal express checkout gateway. Simply click the "Checkout with Paypal" button from your shopping cart, and you'll be able to use your preferred card through the Paypal gateway.

If you don't have a PayPal account, you can pay via your Visa or MasterCard, without setting up a PayPal account. 

Paying via both the PayPal integrated checkout or the Paypal Payments Pro gateway means that your credit card information is never shared with us, ensuring 100% secure purchasing for you. 

To find out more about Afterpay, or to set up an account with Afterpay US, head to www.afterpay.com (if you need to change your country location, this feature is available at the bottom footer of the Afterpay landing page)

How do I set up a PayPal account? +

Simply head to PayPal and follow the prompts! You can link your new PayPal account to your nominated bank account and start shopping securely online.

Help! I’m trying to use Afterpay to checkout, but it’s not working! +

Afterpay is now available as an Afterpay US service!

The payment option should be available to you in the checkout, however if there are any recurrent issues, you will need to contact Afterpay US www.afterpay.com (you can switch between countries in the bottom footer section of the page)

How much is delivery? +

Hello Hair delivery is FREE for orders USD$50 and over!

Postage for orders valued under USD$50 is a flat rate of USD$5.00

Does Hello Hair deliver worldwide? +

Hello Hair ships internationally! Postage is a flat rate for orders under USD$50. 

Hello Hair delivery is FREE for orders USD$50+!

All US/Canada/Mexico/South America orders are shipped from Australia, the service provider is dependent on the size of your order.


It is advised to order 3 or more items (exclusions apply) to qualify for tracked services to your location.

 

If tracking details are available for your order, you will receive these details in your shipping confirmation email. 

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